What a visit covers
We agree the checklist room by room before the first visit. This is the usual starting point, and we adjust it to your home rather than ask you to accept it.
Every visit
- Beds made or changed as agreed; linen laundered or bagged
- Bathrooms: sanitary ware, glass, mirrors, taps and fittings descaled and dried
- Kitchen: worktops, splashbacks, sink, hob, outside of appliances, inside the microwave
- Dusting throughout, including skirtings, sills, picture frames and lamp bases
- Floors vacuumed; hard floors mopped to the right dilution for the surface
- Mirrors and interior glass; handles, switch plates and fingerplates
- Bins emptied and relined, recycling separated to your borough's scheme
On rotation, weekly through monthly
- Interior windows, reveals and shutters
- Oven interior, extractor filters, inside the fridge
- Upholstery and curtains vacuumed with the right head
- High level: cornicing, coving, pelmets, light fittings
- Under and behind furniture that moves safely
- Brass and metalware to the agreed schedule
Anything heavier than this, inside every cupboard, behind fixed appliances, built-up limescale, belongs to a deep clean rather than a regular visit. If you are not sure which you need, there is a page explaining the difference.
How it works
We visit the house first, walk every room with you, and agree the checklist. Nothing starts until you have approved it.
We then match a cleaner rather than send whoever is free. Matching accounts for the property, the hours you want, whether anyone is home during visits, and any languages spoken in the household. You meet them before they start, and you may say no.
A named second person is appointed at the same time and works your home alongside the first at least once before ever covering alone. This is the part most arrangements get wrong: a stranger arriving unannounced on the one week it matters undoes a year of trust.
Most homes settle into weekly or fortnightly. We also work daily where a household wants it.
What we use, and why
Our default is a pH-neutral cleaner. Most surfaces in a period London house, marble, limestone, sealed timber, lacquered brass, painted plaster, are damaged by the acidic and alkaline products sold as all-purpose, and the damage builds up invisibly until it is not. Where something stronger is needed, it is chosen for that surface and used only there.
Cloths are colour-coded and kept apart by area: one colour for sanitary ware, another for kitchens, another for general dusting. They are never carried between those uses within a visit. Everything comes back to us and is laundered at 60°C; nothing is rinsed out and reused in your home.
Vacuums are HEPA-filtered, and we use the right head for the surface rather than one head everywhere. A beater bar on a wool rug does irreversible damage in a single pass.
We do not use steam on unsealed stone, unsealed timber, or anything painted or gilded. Where a surface is unfamiliar we test out of sight and ask before going further.
Homes we work in
Period terraces and townhouses. Four to six storeys, original joinery and plasterwork, often listed. Product choice matters and stairs take time.
Mansion flats. Porters, service lifts booked ahead, fixed delivery windows. We keep the same cleaner on the same building so access stops costing an hour.
Lateral and new-build apartments. Specified stone, home automation, unforgiving lighting. These run to a detailed written checklist.
Houses with gardens. More glazing, constant traffic between outside and in, and a seasonal pattern we plan for rather than react to.
Mews and studio houses. Compact, steep, no service access. Equipment choice matters more than scale.
Questions
Common questions
Will I get the same cleaner every time?
Yes. That is the arrangement. A named second person covers holiday and illness, and will have worked your home alongside your regular cleaner before covering alone.
Are your cleaners employed or self-employed?
Directly employed by us, paid above the London Living Wage, with holiday, sick pay and training. That is why people stay, and people staying is what makes consistency possible.
Do you bring your own equipment and products?
Yes, as standard. Where a household prefers its own products, for allergy, fragrance or surface reasons, we use them and note it on the checklist.
What vetting do your cleaners have?
A current Basic DBS check before a first visit, and an Enhanced check where the role is eligible, households including children or vulnerable adults. Two references taken up directly by us, right-to-work verification, and photographic identification carried on every visit.
Do you hold keys?
For most of our households, yes. Keys are held in a numbered safe, never labelled with an address, and signed in and out against a named cleaner on each visit.
How is this different from a deep clean?
A regular visit maintains what is visible and in daily use. A deep clean reaches what regular cleaning deliberately leaves alone: inside appliances, behind fixed furniture, above head height, and built-up limescale. There is a full comparison on our deep clean page.
Coverage
Where we provide this service
North-west
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